At greensbamboo, we are committed to providing our customers with high-quality bamboo products that meet their expectations. However, if you are not completely satisfied with your purchase, we will gladly offer a refund or replacement, under the following conditions:
Refunds
- Refunds will be issued for any product that is defective or damaged upon receipt.
- Refunds will be issued for any product that does not match the description provided on the website.
- Refunds will be issued for any product that is returned within 14 days of receipt, provided that the product is in its original condition and packaging.
- Refunds will be issued in the form of the original payment method.
Replacements
Replacements will be issued for any product that is defective or damaged upon receipt.
Replacements will be issued for any product that does not match the description provided on the website.
Replacements will be issued for any product that is returned within 14 days of receipt, provided that the product is in its original condition and packaging.
Please note the following:
Shipping and handling charges are non-refundable.
- Customers will be responsible for the cost of returning the product to greensbamboo.com
- Any import duties or taxes incurred will not be refunded.
- In case of a replacement, the customer should bear the shipping charges for the replacement product.
- If the product is out of stock, the customer will be issued a refund instead.
- To request a refund or replacement, please contact us at info@greensandbamboo.com with your order number and a detailed explanation of the reason for the return. Our customer service team will assist you with the process.
By purchasing from greensbamboo.com, the customer agrees to the terms of this refund and replacement policy.